FAQ
Generally
1. Who is behind Moogli's Bazaar?
Moogli's Bazaar is a small, authentic label that specializes in vintage fashion from the 90s and 2000s. I carefully select unique pieces of clothing that will enhance your look.
2. Are the clothes new or used?
Our items are carefully selected vintage pieces. They have been checked and are in good to very good condition. Minor wear and tear is sometimes part of the charm of second-hand fashion.
3. Will sold out items be available again?
No, sold out items do not appear again in the shop. Each item is unique and only available once. After a certain time, they are deleted from the shop.
4. Can I reserve items?
No, items cannot be reserved in advance. Sales only take place during our drops to ensure fairness - everyone should have the same chance of getting a pair of pants.
Orders & Shipping
5. How long does shipping take?
After receipt of payment, your order will be shipped within 1-2 working days. The delivery time is:
Within Germany: 2-5 working days
International shipping: 3-10 business days
6. Which shipping service provider will be used for shipping?
We only ship insured via DHL to ensure that your order arrives safely.
7. Is there free shipping?
Yes, we offer free shipping within Germany for orders over 70€.
8. Can I track my order?
Yes, after shipping you will receive a tracking number with which you can track your package online.
payment
9. What payment methods are offered?
We offer the following payment options:
PayPal
American Express
Apple Pay
Google Pay
Klarna
maestro
Mastercard
Visa
Union Pay
Shop Pay
Return & Exchange
10. Can I return items?
Yes, you can return items within 14 days of receipt. Items must be unworn, unwashed and in the same condition as received. Return shipping costs are the responsibility of the buyer.
11. What do I do if the item arrives damaged?
If an item arrives damaged, please contact us immediately with photos of the damage at info@mooglisbazaar.com. We will find a solution for you!
Miscellaneous
12. Are there any discounts or promotions?
Yes! For orders over €60 you will receive a Mellicore bracelet as a gift. Also keep an eye out for promotions on our homepage or on Instagram.
13. How can I contact you?
Feel free to email us at info@mooglisbazaar.com or DM us on Instagram (@mooglisbazaar).
If you have any further questions, please contact us – we will help you!